Shipping & Delivery

Worldwide Delivery

We ship worldwide from our workshop in Siem Reap, Cambodia. Every piece is professionally packed with museum-grade materials and fully insured.

Shipping Overview

We ship worldwide from Siem Reap, Cambodia
Professional museum-grade packaging for every piece
Full insurance on all shipments

Delivery Times

Region	Standard	Express
Asia	7–14 days	3–5 days
Europe	14–21 days	7–10 days
USA	14–28 days	10–14 days
Australia	14–21 days	7–12 days

Shipping Costs

Standard (Cambodia Post / EMS): $15–25 Asia, $30–50 USA/Europe
Express (DHL / FedEx / UPS): Calculated at checkout based on weight and destination

FREE DHL Express on all orders over $500 — worldwide.

Preparation Times

Item Type	Preparation Time
In-stock items	3–5 business days
Personalized items	7–14 days
Made to order	2–4 months

Customs & Duties

Orders over $500: All taxes and duties are included in the price
Orders under $500: Buyer is responsible for local import duties (typically 0–30% depending on country)
Wooden products: Phytosanitary certificates provided as required for international shipping

Packaging

Every piece receives multi-layer protective packaging tailored to its material and shape:

Canvas paintings: Rolled in hard plastic protective tubes
Sculptures & bowls: Custom foam inserts in reinforced boxes
All packages: Marked FRAGILE with handling instructions

Returns & Warranty

14-day return window from delivery date
Items must be non-personalized, unused, and in original packaging
Personalized items are not returnable
Damaged in transit: Send photos and contact us within 7 days of delivery
12-month warranty on all pieces (24 months for EU customers)

Frequently Asked Questions

Can you deliver to my hotel in Siem Reap?

Yes, we offer same-day delivery to any hotel in Siem Reap. Just let us know your hotel name and room number when placing your order.

Can I carry my purchase on the plane?

Canvas paintings rolled in tubes: yes, they are easy to carry on board. Sculptures and larger pieces: we recommend shipping via courier for safety.

Do you ship to my country?

We ship to over 120 countries worldwide. If you have any doubt about your destination, contact us and we will confirm.

What if my piece arrives damaged?

Full replacement or refund — we handle everything. Simply take photos of the damage and contact us within 7 days of delivery. All shipments are fully insured.

Can I track my shipment?

Yes, a tracking number is provided for all shipments. You will receive it by email as soon as your order is dispatched.

Have a question about your shipment? We are here to help.